Refunds and Exchanges

Return and Refund Policy 

Find Eyewear Egypt

Last Updated: September 2026

At Find eyewear (find-eyewear.com), we want to ensure you have an effortless online shopping experience when purchasing sunglasses, prescription glasses, and designer frames in Egypt. If you are not completely satisfied with your order, our return and exchange policy is designed to protect your rights und

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at am2248939@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at am2248939@gmail.com.

er Egyptian Consumer Protection Law.

1. Return Window & Coverage Area

  • 14-Day Standard Return Policy: You can return or exchange any non-custom item within 14 days from the delivery date anywhere in Egypt (Cairo, Giza, Alexandria, Delta, and all Governorates).

  • 30-Day Defect Guarantee: If your eyewear arrives with a manufacturing defect or damage, you have up to 30 days to request a free replacement or full refund.

  • Condition Requirements: Frames and sunglasses must be unused, unworn, in their original condition, and returned with all original packaging (case, microfiber cloth, authenticity cards, and box).

2. Sunglasses & Eyewear Policies

Non-Prescription Sunglasses

  • Standard sunglasses with UV400 or polarized lenses can be returned for a full refund or exchanged within 14 days, provided they are unscratched and intact.

Prescription & Custom Optical Lenses

  • Prescription Lenses: Because prescription optical lenses are custom-manufactured to your specific eye measurements, custom lenses themselves are non-refundable unless there is a manufacturing error.

  • Prescription Accuracy Guarantee: If you experience visual discomfort or if the custom lenses do not match your submitted prescription card, contact us within 14 days. We will inspect and remake your lenses at no extra cost.

  • Frame Portion: The frame component of prescription eyewear remains eligible for standard exchange or store credit.

3. Return Shipping & Local Fees

  • Returns Due to Defect or Wrong Item: Find Eyewear covers 100% of the return shipping and pickup costs anywhere in Egypt.

  • Standard Customer Returns & Exchanges: If you are returning or exchanging an item due to personal preference, a standard return courier fee (typically EGP 50–EGP 100 depending on your governorate) will be deducted from your refund total.

4. Refunds & Egyptian Payment Methods

Once your returned eyewear is delivered to our inspection center and approved, we will issue your refund via your original payment channel:

  • Cash on Delivery (COD): Refunds for COD orders are processed via InstaPay, Vodafone Cash, or Bank Transfer within 3–5 business days.

  • Fawry / Mobile Wallets: Returned directly to your mobile wallet or via a Fawry payout code.

5. How to Request a Return or Exchange

To start a return with Find Eyewear Egypt:

  1. Submit a Request: Email support@find-eyewear.com or message our official Instagram/TikTok handle @findeyewear.eg with your Order Number (e.g., #FE-1024) and reason for return.

  2. Schedule Courier Pickup: Our Egyptian shipping partners will pick up the package directly from your home address within 2–4 business days.

  3. Inspection & Refund: After quality verification, your refund, store credit, or exchange order will be processed immediately.

6. Contact Find Eyewear Support